Support formulas
Each O2 MATIC SUITE product / service customer is covered by the Post-Sales BASIC HELPDESK support formula, managed on a free of charge basis directly by Femar Consulting S.r.l.
We warmly suggest you take into consideration the LITETOUCH HELPDESK formula, thanks to which the time it takes to solve problems is much shorter and the phone assistance service is included.
The two assistance formulas are explained in detail below. By clicking on each of them, you can access the table with specifications and download the service sheet.
This is the free assistance formula, provided by Femar Consulting S.r.l. to all O2 MATIC SUITE customers. Support is provided strictly online and refers to solving a limited number of monthly problems, of a technical nature only , relating to the purchased product and/or service.
This is the most highly-developed form of assistance, for which a charge is made and which is warmly suggested by Femar Consulting S.r.l. to O2 MATIC SUITE customers. Support is guaranteed both online and over the phone and refers to the solution of technical problems and/or relating to operator inexperience.
Sales information
Choice of assistants at your disposal on freephone number.
