Some details
O2 MATIC-CRM® is an innovative, complete and reliable solution for managing and promoting customer relations.
Globalisation often makes us spectators of such phenomena as the decentralisation of production systems towards countries with lower labour costs, which are constantly refining their production standards. Who will last it out in the (until yesterday) developed countries? And what (tomorrow) will be the most precious asset of a company? Those who produce quality and typicality and those who manage top-quality services will last it out best. A company’s most precious assets will be its customer base and its loyalty; the latter being closely dependent on the quality of relations.
“THE CUSTOMER AT THE CENTRE OF ATTENTION”... in small and medium enterprises as well, this is a philosophy of increasing importance for sales and marketing department managers: competition can no longer be restricted to product price alone. Service quality and the solidity perceived in relations will make the real difference! O2 MATIC-CRM® is a technology that allows you to trace all the information characterising all the interactions between your company and the customer, allowing everyone, in relation to the individual information access authorisations, to be well acquainted with the customer, its needs and its inclinations. O2 MATIC-CRM® is offered in S.A.A.S. (Software As A Service) mode: for its use a small charge is made tied to the number of workstations.
The PRE-SALES phase is most important: it is necessary to attract, interact and engage. To manage these three Marketing cornerstones in the best possible way, it is a good idea to use “Customer Centric” strategies that allow knowing the potential needs and/or preferences of the customer. This information is integrated in O2 MATIC-CRM®: extracting it to manage targeted communication actions is very simple and profitable.
Between the receipt of an order and the delivery of the goods, it is a good idea to use tactics aimed at “upgrading the experience during the purchase phase”. At this delicate time too, communication can be automated using O2 MATIC-CRM®.
Brand loyalty and quality perception on the part of the customer depend a lot on AFTER-SALES services. Managing relations well after acquiring a customer means being able to have a complete and reliable screening of its profile; obtaining information on its products and services, as well as its previous communications, is crucial.
Sales information
Choice of assistants at your disposal on freephone number.
